Privacy Policy
PFH PTY LIMITED ("we," "our," or "us") is committed to protecting your privacy and handling your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), Australian Privacy Principles (APPs), and other relevant legislation. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you access our website, engage with our services, or communicate with us electronically.
Information We Collect
We may collect and process the following personal data:
- Identity and contact details (e.g., name, date of birth, phone number, email address)
- Health and medical information necessary for delivering healthcare services
- Billing and payment details
- Technical data such as IP address, browser type, device information, and website usage
- Communication records including emails, inquiries, or messages via our platform
How We Use Your Information
We use your personal data only as necessary for lawful purposes, such as:
- Providing and managing requested chiropractic and wellness services
- Processing payments and issuing receipts
- Sending appointment confirmations, reminders, updates, and newsletters (with consent)
- Maintaining clinical records and meeting legal and healthcare obligations
- Responding to inquiries and providing customer support
- Improving website functionality and user experience
Email Communication and Consent
We may send you service-related emails and marketing communications. You can opt out of non-essential messages at any time by following the unsubscribe link in our emails or by contacting us directly. We ensure your explicit consent is obtained before sending marketing or promotional emails, in accordance with GDPR and anti-spam laws.
Legal Grounds for Processing
We rely on one or more of the following legal bases to process your data:
- Your consent, where applicable
- Performance of a contract with you
- Compliance with legal obligations
- Our legitimate interests in operating and improving our services
Third-Party Services and Data Processors
We may share your data with trusted third-party service providers strictly for the purposes described above. These may include payment processors, IT service providers, and communication platforms (such as Mailgun for email delivery). All third parties are bound by data protection and confidentiality obligations.
Data Security
We use appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes encryption, access control, and regular security reviews.
Data Retention
We retain your data only as long as necessary for the purposes for which it was collected or as required by applicable laws. Health and transaction records are stored in compliance with healthcare and financial regulations.
Your Rights Under Privacy Laws
You have the right to:
- Access and obtain a copy of your personal data
- Request correction or deletion of inaccurate or outdated information
- Withdraw consent at any time (where consent is the basis of processing)
- Object to or restrict certain types of data processing
- Request data portability
- Lodge a complaint with a data protection authority if your rights are violated
Cookies and Tracking
Our website may use cookies and tracking technologies to improve user experience, analyze website traffic, and provide relevant content. You can manage cookie preferences through your browser settings.
International Data Transfers
Where your data is transferred outside of Australia or the European Economic Area (EEA), we ensure adequate protection by implementing safeguards such as contractual clauses or relying on service providers certified under recognized frameworks.
Policy Updates
This Privacy Policy may be updated periodically. Updates will be posted on this page with a revised "last updated" date. Continued use of our services after changes implies acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
PFH PTY LIMITED
58 Collins Street
Suite 4B
Melbourne, Victoria 3000
Australia
Email: info@concordchiro.com
We value your trust and are committed to safeguarding your personal information.